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Return and Refund Policy for BilletXtreme®

Effective Date: [11/20/2024]

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At Billet Xtreme, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your product, we offer a 30-day return and refund policy, subject to the following conditions:

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1. Return Period
You have 30 days from the date of receipt to return any product purchased on our website for a refund or exchange.

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2. Product Condition
To be eligible for a return or refund, the product must meet the following conditions:

  • The product must be unused, undamaged, and in the same condition as when it was received.

  • The product must be in its original packaging, with all included accessories, documentation, and tags intact.

  • Products that have been altered, used, or are damaged due to improper installation or wear & tear will not be eligible for a return or refund.

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3. Installation and Wear & Tear

  • Proper Installation: If the product was improperly installed, or if installation instructions were not followed, the product will not be eligible for a return or refund.

  • Wear & Tear: Normal wear and tear (e.g., fading, scuffs, scratches) due to use over time is not covered under our return or refund policy. Any damage caused by accidents, misuse, or neglect will void the return eligibility.

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4. Repair Services
If you purchased a repair service from us, the same return policy applies. If the service is unsatisfactory due to a defect in our workmanship, please contact us within 30 days for assistance. Repair services that have been properly performed and do not show signs of malfunction or defect are not eligible for a refund.

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5. Return Process
To initiate a return, please contact us at [sales@billetxtreme.com] with the following details:

  • Order number

  • Product name(s)

  • Reason for return Once your return request is approved, you will receive instructions on how to return the product.

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6. Refund Processing
After the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [7–14 business days].

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7. Non-Refundable Items
Certain products and services may be non-refundable, including:

  • Products marked as "Final Sale" or "Clearance"

  • Customized or personalized products

  • Products that have been damaged due to improper installation, misuse, or neglect

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8. Shipping Costs and Responsibilities

Local and International Returns

Customers are responsible for the return shipping costs unless the return is due to a product or part that was incorrect, defective, or damaged during shipping. The following conditions apply to shipping costs:

  • Return Shipping (Customer Responsibility):

    • For local returns  (within[United States]), customers will be responsible for the return shipping charges.

    • For international returns (outside of [United States]), customers are responsible for both the return shipping charges and any customs duties or taxes that may apply.

  • Incorrect Product or Defective Items:

    • If the product does not match your order, or if the product is deemed defective after evaluation, Billet Xtreme will cover the return shipping costs, including international return shipping, and will provide a prepaid return shipping label.

    • To qualify for free return shipping, the product must be returned within 30 days of receipt and be evaluated and confirmed as incorrect or defective by our team.

  • Shipping Damage:
    If a product is damaged during shipping, please contact us immediately upon receipt (within [5-7 business days]) with photos of the damaged product and packaging. In this case, we will cover the return shipping costs and assist you with the replacement or refund process.

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Exchanges:

If you are exchanging an item for a different product or size, the customer is responsible for the return shipping cost. We will send the replacement item once we receive the original product in acceptable condition. Shipping costs for the replacement item may apply.

 

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9. Final Terms and Considerations

  • Inspection Process: All returned products will be inspected upon arrival. If a product is returned with signs of use, damage, or alteration, we reserve the right to refuse the return or refund the customer a partial amount based on the condition of the item.

  • Refund Timeframe: Once the return is processed and the refund is approved, the funds will be returned to the original payment method. Refunds typically take [7–14 business days], but this may vary depending on your payment provider.

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